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Q&A

Frequently Asked Questions

On this page, we list the questions that are frequently asked of us. If you have any further questions, please feel free to contact us by clicking here.

Order

Just click on the add to cart button on the page Our Creations. Then complete the necessary informations for the order.

You can pay via Credit Card or Paypal, and even pay in 4 times with a Paypal account.. However, we do not accept payments by cheque or bank transfer.

Yes, your payment is 100% secure. The secure connection to the payment page is provided to you by PayPal.

If the order has already been shipped, it is impossible to cancel it. If you notice an error that you wish to change, please contact us as soon as possible. However, if you wish to make a return, contact us and we will guide you through this step.

Shipping

You just need to connect to your account by going to my account page and click on the follow my order tab. All insctructions are mentioned there.

Go to the packaging tab on page Our Ingredients to learn more.

We use Shipping method Colissimo on our website.

Products

Yes, we provide you with 100% plant-based candles because our soy waxes are GMO-free, environmentally friendly and safe for health. Learn more on our page Our ingredients.

Absolutely, all product proposed on our site are handmade by us.

To learn more, go to page Usage Precautions.

90g candles burn for about 30 hours.

150g candles burn for about 45 hours.

Others

To become a partener of HK Elegant, you can do so with your influence or by reselling.
If you wish to be affiliated with us, we thank you for your interest and kindly ask you to create an account on the page Become An Afiliate. We will reply you ASAP.

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